April 2013 - November 2014

PRODUCT RETURN INSPECTOR, SAMSUNG GULF ELECTRONICS

Highlights:
• Functioned as a part of Samsung’s Pre-Inspection Process by conducting inspection of defective devices returned by the customers encompassing Galaxy Smartphones, Galaxy Camera, Galaxy Tablets, Laptops, AV products and various others, whilst ensuring strict adherence to company policies and procedures.
• Assisted with service ops activities collaborating with HP during the launch of Smart Learning Project in UAE. Read more
• Oversaw an array of tasks associated with the inspection and testing of Mobile Devices, Notebook PCs, AV products and various other products returned by customers from various countries including UAE, Oman, Yemen, Kuwait, Qatar and Bahrain.
• Ensured that returns under the DOA category are inspected as well as handling the whole documentation procedure for the dispatch of defective returned mobile devices and notebooks to Samsung HQ in Korea for further investigation.
• Carried out inspection of units that aren't applicable for return or out of warranty pertaining to TV, Home Theater Systems and various others, thus ensuring procedural adherence.
• Delivered exceptional customer service and proactively developed customer relations through soliciting feedback and addressing/ resolving customer complaints.
• Actively involved in observation and imparting guidance for scrapping non-returnable goods to ascertain smooth functioning of the operation in an efficient and effective manner.
• Fostered effective channels of communication with the Authorized Service Centers across the mentioned countries to smooth the progress of the return process.
• Instrumental in coordinating the policies and guidelines to the service partners regarding returned goods for seamless functioning of activities leading to optimal growth chart of the organization.
• Kept abreast of new developments, changes in policies/procedures to enhance the quality of customer service provided.